Warning: If you purchased a stick from other than
an AUTHORIZED TopSticks retailer, Dita USA retailer, Topsticks.com
, DitaUSA.com or at a TopSticks
or DitaUSA booth at a USA tournament, your stick is not guaranteed and no warranty is available. If your product was purchased from
TopSticks or Dita USA or one of our AUTHORIZED USA RETAILERS, your concerns and issues will be seriously addressed. All warranty claims must submit a valid receipt.STICK WARRANTY
Although rare, defective workmanship does sometimes occur. TopSticks will repair or replace sticks with manufacturing defects within 3 months of purchase. To file a warranty claim contact
email@example.com with a copy of the receipt, a few CLEAR images and a detailed description of the issue. Paint chips occur as a result of stick-to-stick contact. They do not affect play, so they aren’t a warranty issue. Many stick issues may be resolved with care and epoxy. The broken shaft, illustrated here, is not fixable and would be covered under warranty.
Some cases can be resolved via email, others may require the stick to be shipped to TopSticks. Please contact TopSticks if you have any concerns, even after the warranty date, we are always happy to see what can be done. The sooner we are contacted the more likely we can help.
NOT COVERED IN WARRANTY Chips, scratches, nicks, “invisible cracks”, worn stick heel, rattles, vibration, or any other result of normal use. Damage from hitting anything other than a ball is not considered a defect (hitting goal posts, rocks, or excessively hitting other sticks.) Areas that are not supposed to contact the ball are the back and back edge of the stick, damage to these areas are usually the result of stick to stick contact, which is illegal (hacking.) Full composite sticks can develop a “rain stick” sound. A tiny piece of composite may have become dislodged by impact. It does not affect the play of the stick. This is not a defect. The stick may be sent back to Topsticks to have the particles removed. A vibration does not always mean a stick is broken but contact Topsticks for assistance.
*SPECIAL NOTE The popularity of the reverse sweep and tomahawk maneuvers have brought a new concern regarding damage to the reverse sweep edge and the back of the stick, this has been seen on almost all brands of sticks. Sticks are only reinforced a few inches from the head on the reverse sweep edge. This is the area that is designed for contact with the ball. Making contact with the ball higher on the shaft on the reverse sweep edge is technically legal, but is not what the stick is designed for. The stick will incur damage with repeated use in the upper reverse sweep edge area. Any maneuver that entails the stick forcibly contacting the ground will break a stick and is not covered under warranty as the stick is not designed to strike the ground. Damage to the back side of the stick is not covered as this is not an area where the ball can legally make contact. Players should be warned to perform these maneuvers at their own risk to equipment.
INDOOR STICK WARRANTY The above warranty applies to indoor sticks, with the additional note that indoor sticks are not designed for hitting. Per the rules of indoor hockey a player may not hit the ball, this includes slap shots. Stick breakage due to leaning on the stick are also not covered under warranty as the sticks are not designed to support a player's body weight.
Contact TopSticks before sending in damaged product to start a warranty claim. TopSticks is not responsible for packages received without a note with your contact information, or items lost or damaged during shipping.