Please follow this procedure.
1. If you believe you received the wrong item or are missing part of your order, send an email to:
You may expect to receive an answer in a reasonable period of time, normally one business day.
2. If you believe you have a warranty issue, consult the warranty policy below.
3. If claiming a warranty issue, after referring to the warranty page, please do the following:
Take digital images of the entire front and entire back of product as well as any other areas showing an issue. Be sure the images are clearly focusing on the area needed.
Send the images, as a .jpg file, with a description of the problem, along with information that will help us locate the original order (your last name, or order number, or date of purchase), to:
You may expect to receive an answer in a reasonable period of time.